A Key Performance Indicator (KPI) is a measurable value that demonstrates how effectively a company is achieving key business objectives. KPIs come in many forms and can reveal the good, the bad, and sometimes ugly. Organizations use KPIs to evaluate their success at reaching their goals.

In this KBF, we’ll walk you through some of the factors that will influence which KPIs to focus on and help you home in on the metrics that matter the most for your business.

Takeaways

1. Identify key factors affecting performance measurement
2. Choose the right KPIs for your business
3. Understand lagging and leading indicators and avoid problems with popular measures
4. Build your scorecard to success